The common belief that gaming is a recession-proof industry has been shattered of late. We saw this with the employment cutbacks and the halt in the construction of new projects in Macau and Las Vegas. It has not been a particularly nice time for everyone.

Luckily, the Philippines has been shielded from the harsh effects of the global downtrend, owing to good management and its cautious approach to new investments. In the months prior to the great financial gloom, PAGCOR refrained from expanding aggressively and held on to a safe, steady course. As a result, it was able to keep all of its employees, with their perks and benefits intact.

It also helped that the corporation invested beforehand in value-laden projects like the Customer Service Training Program or CSTP. This is a kind of project that doesn’t require massive infrastructure. It aimed to emphasize a core strength which matters most – the provision of great service to all customers, from start to finish.